Location: Albania
Job Type: Regular Employee
Salary: Negotiable (RMB)
Language: Chinese (Fluency required)
Gender: Any Gender
We are seeking a Player Operations professional to join our team. In this role, you will be responsible for attracting and retaining players, analyzing player behavior, and ensuring a high level of customer satisfaction.
Key Responsibilities:
- Player Acquisition: Develop and implement marketing strategies to attract new players and increase registrations.
- Data Analysis: Analyze player behavior, consumption habits, and market trends to optimize operations and strategies.
- Player Retention: Design and execute loyalty programs and promotional activities to improve player retention rates.
- Customer Relationship Management: Maintain communication with players, resolve issues promptly, and enhance customer satisfaction.
- Community Building: Manage online communities, encouraging player interaction and participation to improve engagement.
- Market Research: Monitor competitors and industry trends to adjust operations and maintain a competitive edge.
- Compliance Management: Ensure all activities comply with relevant laws and regulations, protecting player interests.
- Feedback Collection: Regularly collect and analyze player feedback to improve products and services.
Qualifications:
- Experience in player operations, marketing, or customer management within the gambling industry or related fields.
- Strong data analysis skills, with the ability to interpret data and develop strategies.
- Excellent communication and interpersonal skills, able to effectively communicate with teams and players.
- Keen market awareness and the ability to adapt quickly to changing trends.
- Project management experience, with the ability to organize and execute campaigns effectively.
- Strong team collaboration skills, capable of working in cross-functional teams.
- Knowledge of gambling industry regulations and compliance management.
Compensation & Benefits:
- Salary negotiable
- Includes meals and accommodation
- 30 days paid annual leave
- Work visa provided