Location: Albania
Position Type: Regular Employee
Salary: 1.5K-2.0K RMB (Negotiable for exceptional candidates)
Languages: Chinese (汉语), English
Core Responsibilities:
- Training Support:
- Ensure the training is adaptable to both Chinese and English environments, enhancing the team’s cross-cultural communication skills.
- Training System Development:
- Develop and optimize the customer service training system, covering areas like onboarding for new employees, business process training, and service skills training.
- Training Organization & Implementation:
- Plan, organize, and execute customer service training programs, ensuring the content aligns with business needs.
- Course Development:
- Write training materials and create presentations to ensure the training content is engaging and easy to understand.
- Training Effectiveness Evaluation:
- Track training outcomes, collect feedback, and optimize programs to improve training quality and employees’ practical application skills.
Qualifications:
- Language Proficiency:
- Proficiency in both Chinese and English with excellent communication and expression skills in both languages.
- Training Experience:
- While newcomers can apply, having at least 1 year of customer service training experience is preferred, along with familiarity with online customer service workflows, standards, and performance evaluation metrics.
- Communication Skills:
- Excellent speaking skills and charisma, capable of sparking interest in trainees and enhancing training effectiveness.
- Organizational Skills:
- Strong organizational and planning abilities to independently design and implement training programs.